Terms & Conditions

The following Terms and Conditions apply to bookings made by you through your usage of saigontraveltours.com

Cancellations and Cancellation Fees

All cancellations must be received in writing, sent to us via fax or email. You do not have to pay any cancellation fee if you cancel your reservation more than 45-days before the check-in date.

  • 30-45 days before arrival: 10% charge
  • 15-29 days before arrival: 30% charge
  • 7-14 days before arrival: 50% charge
  • Within 7 days before arrival: 90% charge

Cancellations and Refunds.

All cancellations must be received in writing, sent to us via fax or email. The following rules apply for cancellations:

  • More than 14 days prior to departure: The total deposit paid to us (25%) will be valid for one (1) year from the date the deposit was received. During this time (365 days) the amount can be applied to other tours and services. After one (1) year the deposit amount is forfeited.
  • Less than 14 days prior to departure: Complete forfeiture of deposit, due to hotel charges we incur for guest no-shows.

Unused Services

  • No refunds or exchanges can be made with respect to accommodation, meals, sightseeing tours, transport or any other services, included in the tour price, but not utilized by the tour members.
  • Travel documents will be compiled after the deposit has been received and are sent two or three weeks prior to departure. These documents will be sent via email, and should be printed out by participants and retained as a receipt.

Responsibility

  • All possible care is taken to ensure that our suppliers maintain the highest possible standards. However, we are not responsible in any way for problems, however they arise, that result from the booking of services we do not directly control.
  • Asia Tourist Advisor Co. Ltd, affiliated companies, servants or agents shall not be responsible or become liable in contract or tort for any injury, damage, loss, delay to person or property, additional expenses or inconvenience caused directly or indirectly due to any events beyond our control.

Validity

This information is valid at the time of publication but is subject to change without prior notice. However, should any changes occur, they will be posted on the website immediately. However, should the Terms and Conditions change after the deposit is paid, the Terms and Conditions under which the deposit was paid shall apply.